Privacy policy

At PASSIONAL Boutique & Ssexploratorium, we respect your privacy and security! Our mailing lists are never sold or traded! Your orders are transmitted and processed using our secure server. We know that a customer who feels safe and respected will be a returning customer!

Information for Check / Money Order Payments

 

If you select to pay by check or money order, please make payable and mail to:

KDM Enterprises

317 South Street

Philadelphia, PA 19147

Domestic Shipping

 

Our standard shipping method for domestic orders is USPS Priority Mail

UPS shipments must be delivered to a street address -- they will not deliver to Post Office Boxes. Shipping charges will be billed again for any returned shipments that must be re-sent to a valid address.

 

Other shipping methods may be requested if necessary, additional charges may apply. Contact us before completing your order to if you wish to make special shipping arrangements.

International Shipping

International orders are welcome. We ship all over the globe! All payments for international orders must be in US Dollars. Credit cards, PayPal (in US Dollars), and International Money Orders (in US Dollars) are all acceptable. International personal checks or business checks cannot be accepted due to long check clearing time and bank fees. Buyer is responsible for any customs/duties charges. "KDM Enterprises" cannot be held accountable for any delays in delivery due to customs procedures. It is the responsibility of the buyer to contact their country's customs in the case of detained packages. Shipping charges will be billed again for any unclaimed orders that must be re-sent.

Shipping & Processing Times

Orders are usually shipped within 3 business days. Our offices are open Monday through Friday, and are closed on Saturdays, Sundays, and holidays. Weekends and holidays are not considered business days, and orders are not processed during these times. Any orders received after 3pm will not begin processing until the following business day.

 

You will be notified if anything is backordered or if there will be a substantial delay for any reason. If you have a strict deadline by which you need to receive your order please contact us to confirm your shipping options.

Sales Tax

 

Sales tax is charged on applicable items only on orders sent within the state of Pennsylvania. PA state sales tax is currently 6%; orders sent within the city of Philadelphia include an extra 2% city tax for a total of 8%.

Backorders / Out of Stock Merchandise:

 

We always try our best to keep inventory levels accurate, however the products you see on our site are the same ones we sell through our store and also through our pop-up boutiques, so occasionally inventory levels may not be correct. If an item you ordered is unavailable you may wait for the item to arrive, substitute a different item of the same value, or cancel the unavailable item and receive a refund for it. Rewards Points are not earned on cancelled items, as they are only rewarded for actual dollars spent through completed sales.

Identity Verification

KDM Enterprises takes online payment security seriously. Through our credit card processor there are many safeguards that must match for a transaction to be approved. In certain cases most of the safeguards match and there are one or more pieces of information that do not. Sometimes this is an address or zip code that was entered incorrectly, or a CVV code that was so worn down it was hard to read and set off a red flag with the credit card processor. In these cases we ask our customers to provide certain information to insure the validity of the transaction.

 

The verification that we require is to protect our customers from getting charged fraudulently and to protect ourselves from sending out merchandise to an incorrect address.

 

KDM Enterprises may ask for one or more of the following pieces of information to verify that everything is in order.

   Address Verification

   CVV code Verification

   Email/phone Verification

   Name and Phone Number of Credit Card Issuing Bank

   In some rare cases we will need you to scan the front and back of the credit card and email it to us. To protect yourself you can take a marker or a piece of tape to the first half of the credit card number leaving the last four digits visible. This is to verify that you have the card in your possession and your neighbor or a stranger hasn’t just gotten a hold of your credit card bill.

   For high value orders being shipped to high risk countries we may require that payment be made by money order or wire transfer until we have established a transaction history.

 

Any information that is provided to verify your identity will be promptly destroyed once your order has been confirmed as valid.